NeuRA Google Alerts
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13/02/2024
Unbelievable. We paid upfront and our business lunch order failed to arrive. We had to empty the local cafe at the last minute. My colleagues and I have called several times (Food Geek's phone is never answered and does not go to message bank), sent three emails to all the email addresses I could, and submitted two web contact forms. It has now been a week and we have not heard a single word from Food Geek about how/why our order failed to materialise, or when we can expect to receive a refund for an order worth several hundred dollars. I have never had such a woeful experience doing business with a catering company. Buyer beware. Our order worth hundreds of dollars didn't turn up. There's been no phone call, no refund, nothing. Absolutely shocking.
CERS UNSW
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21/07/2022
We would give 0 if I could! The order that have been paid in full was cancelled 1 day before the event!
Our team had a massive headache dealing with this company.
We made our full payment as soon as quote was generated a week before the event. However, we received no response and no receipt. We tried emailing almost every 2 days to ask if payment has gone through. We tried calling multiple times at different days and left voice mails. no response again.
Luckily our member had previously dealt with a sister company and we contacted them and enquired. This was 1 day before the big event. Sister company notified us that:
(1) the order was never placed in their system. The guy Carlos who was in touch with us was apparently away on leave?! They why did they not forward this to someone else in the company?
(2) they CANNOT make our order as they are shortstaffed due to covid.
(3) they can offer us a refund (not even compensation?!)
Note that this was notified to us ONE DAY BEFORE THE BIG EVENT. Surely you know catering companies need at least 3 - 4 days lead time? It is not the problem with refund, it's the fact that the event is in one day!
Then,
When we thought that the issue is resolved, the catering order came on the day of the event and was dropped off. We tried to call them but again, no response. We left the foods untouched on the night as we had agreed on full refund.
What's even worse is that, we had to transport the food back to our facility as the venue does not allow leaving foods. We had to allocate team late at night to transport this.
The next day, we tried calling again and left multiple voicemails. Haylee from Foodgeek picked up and said that she has been sick. Why is no one else from the company responding?
The staff from Foodgeek was not even apologetic. We received an apology from the sister company only.
We only received our refund after about 1 month, and after multiple follow up emails.
Don't even waste your time.
Carlos Eduardo
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19/06/2021
Awesome food, highly recommended
Shane Forsyth
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18/05/2021
Quality food and exceptional service. I can't fault Food Geek.
Angela Thanasias
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12/05/2021
Always use them for all our catering needs. The food is always fresh and team reliable to deliver on time every time! Never are we disappointed :)
Darryl Wilson
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26/03/2020
Awesome food delivery service that comes in exquisite, classy packaging with wooden recyclable cutlery and napkins. And the food is deliciously gourmet. Loved the Salmon. Food Geek Sydney is a 5-star food delivery service.
Miranda Super
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31/10/2019
Great company with a fantastic range of products. Easy to use shopping cart taking the stress out of ordering. Love it!
Gareth Phillips
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01/03/2019
Yet to try out Food Geek as a service yet, however your staff might want to rethink having road rage with a young family during school traffic outside a junior school in Bondi. Whoever the impatient Mike Tyson was behind the wheel of a small black van (Rego CAC***) with a large "Food Geek" logo on the side, blasting his horn and gesturing at us infront of onlookers this afternoon might need to tone his attitude down and learn to be more courteous to other road users.
Zoe Arthur
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11/12/2018
Love Food Geek Sydney. The food is absolutely delicious, so fresh with plenty of healthy options as well as some great treats. Excellent customer service, easy to order, easy to update orders, always deliver on time with a smile. Can't recommend them highly enough.
